FAQ

Can the 15 minute Timer on My Turkey Fryer be Bypassed ?

The timer is a safety feature and it is on all of our Turkey Fryers. It is a must to have in order to meet CSA Safety Standards. It can be disappointing to learn that you cannot bypass the 15min limit on the timer. But safety should always come first!

Turkey Fryer Lighting Instruction Video

What size turkey can fit in my pot ?

   26 Qt up to 16lb.
    30 Qt up to 20lb.
    34 Qt up to 24lb.
    42 Qt up to 27lb.

Time, Temp. & Prep ?

-  Optimum Frying temp. 350F.
-  Whole Turkeys typically require 3 – 3 ½ min per pound.
- Single whole Chicken takes about 18 min.

How long will a propane tank last ?

   3 – 4 hrs. 

How to Reset Propane Regulator ?

  • Open Grill Lid and make sure all burner control knobs are on the OFF position.

  • Turn the propane tank valve OFF

  • Disconnect the propane hose assembly from the tank

  • After waiting 15-35 seconds reconnect the propane hose assembly to the tank

  • Slowly turn on the propane tank valve to avoid flooding the line with gas

  • Follow Owner's Manual for lighting gas grill

  • Following the above sequence in exact order is extremely important

  • If the flames are still low, repeat the above process at least three times

  • When ready to turn off the grill, make sure to turn OFF all burners first and then turn OFF propane tank.

How to Maintain Raw Cast Iron Cooking Grates

Season your Cast-Iron grate before use

  • Scrub grates well in hot water. Never use soap on raw cast iron.

  • Dry thoroughly with a paper towel.

  • Spread a thin layer of vegetable oil with a paper towel over the grates.

  • Preheat your grill to 450-500 degrees F.

  • Place your grates in the grill for up to 1 to 1 ½ hours to allow the oil completely dry

  • Repeating the process several times will help create a stronger seasoning bond.

Rust prevention

  • After each cook, take a few minutes to clean any leftover food by using a soft wire grill brush.

  • Then proceed to give the cast iron a thin coating of vegetable oil.

How to remove rust

  • No matter how careful you are, rust might develop. Try either using a grill brush or scouring pad to remove the rust.

  • It will be easier if you clean the cast iron with the following before attempting to remove the rust:

  • Baking Soda Paste –Thick paste is made of baking soda and water. Apply the paste to the rust build up and allow it to sit for a few hours.
    Then scrub away the paste using a scouring pad and repeat until rust is gone

  • After cleaning the rust off, always remember to re-season the grates

How to Maintain Chrome- Plated / Stainless-Steel Cooking Grates

  • Dish washer safe

  • Stainless Steel and Chrome plated cooking grates can tolerate intense heat and are fairly rust resistant. A quick cleaning with a grill brush or scouring pad will keep them clean.

What is the Warranty of our Product?

Please refer to your Owner's Manual for the warranty terms that apply to your particular product. If you do not have your Owner's Manual, you may call our
Customer Service at 1-888-837-1380, Monday through Friday from 8:00am to 5:00pm Pacific Time or contact us as customerservice@rankam.com


For our products, the warranty coverage may vary, it is always a good idea to keep your owner’s manual and check for the coverage. If you no longer have your owner’s manual, you can always look it up in our website.

Warranty coverage is tied to the date of purchase, not the date the grill was made. Keeping the receipt or proof of purchase for your grill is a good idea in case
you ever need to take advantage of the warranty.

Warranties are not transferable. They apply to the original purchaser of the grill only. If you purchased our product
from a re-seller or if your relative, friend or neighbor decides to give you their old grill it will not have any warranty coverage.

All grills require periodic maintenance if they are going to last. If a grill is not properly maintained, it may disqualify it from being covered by the warranty. Always make
sure to refer to your owner’s manual for proper maintenance procedures.

Owner’s Manual of our Grill

If you no longer have your owner’s manual, you can always look it up HERE.
We can also be reached at 1-888-837-1380. Our Customer Service team are available Monday through Friday from 8:00am to 5:00pm Pacific Time or
contact us as 
customerservice@rankam.com. We will be more than happy to assist you.

Where can I buy Replacement Parts ?

 

We have replacement parts for models we manufacture. If there is something you can’t find for your grill, there is a good chance that we might have it available.

We can be reached at 1-888-837-1380. Our customer service team are available Monday through Friday from 8:00am to 5:00pm Pacific Time or at customerservice@rankam.com

We encourage you to have the serial number ready and available. This will allow us to know exactly which parts you need for your specific grill.